Monday 15 April 2019

ESE Solar Free Health Check scam

We received a letter today marked "Important" from a company called ESE/ESE Consultants. 

"Our records indicate you haven't received your free health check and service on your system and your warranty may be due to expire. Please contact our team to validate your warranty and book your health check"

This company is nothing to do with the installer of our system and I'm guessing is on a sales pitch to sell some sort of warranty. Quite what a health check on non maintenance panels will involve I don't know. Maybe I'm being too sceptical but the letter doesn't fill me with confidence. I'd hope if it was a genuine company it wouldn't be inducing some form of fault that then requires their assistance.

It also seems to suggest replacing inverters that are 5 years old with a new one with a 20 year warranty. Why replace a fully working inverter with a brand new one at a cost of £1000 or more. 

From another call SE Services want £20 a month to extend your warranty THEN you qualify for the free health check and annual maintenance. In other words, money for old rope!
They're based in Liverpool but ESE wouldn't reveal who exactly they'd use to conduct these checks and services around the country.

Its all a deceptive marketing and a scam.

It also looks like ESE are now using the name British Trading Solar Association. Maybe the power of Google meant they were finding too many people searching for their old name.

More information here

British Trading Solar Association Solar Free Health Check scam
British Trading Solar Association Solar Free Health Check scam
The decision of the RECC panel on ESE Solar is below:

The Member shall cease forthwith sending all direct marketing letters regarding ‘free health checks’. 4. For the next 12 months, starting on the day of this determination, the Member shall submit to the RECC Executive for review all direct marketing material including (but not limited to) unsolicited letters, telesales scripts, and social media posts that it intends to distribute to the public or use to promote its services, and shall make any alterations the RECC Executive proposes to ensure that the material is compliant, prior to distribution or publication. 5. The Member shall agree with the RECC Executive on the design of a questionnaire to be given to every customer onsite in order to independently assess compliance with the Code. This questionnaire shall be used for 12 months and must allow the Executive to identify which service the customer has received from the Member (e.g., a free health check, purchase of maintenance contract, purchase of additional products). On completion of the questionnaires, customers shall be asked to submit them directly to RECC and the questionnaire should include a request for consent from the customer to be further contacted by RECC. 6. Subject to data protection compliance, the Member will provide RECC with customer contact details on request to allow the Executive to make ad hoc contact with individual customers to investigate Code compliance. 7. The Member must identify a member of staff accountable for compliance with the Code and other applicable consumer legislation. This member of staff must be in place within 28 days and the RECC Executive notified of their name and contact details.